1. How do I make a purchase?
Browse the site and select the items you would like to purchase. When you have selected an item and then 'add to order'. You can review your items in your shopping cart by selecting the ‘Order’ link or icon. You can update your order by adding and removing items. Our calculator will work out your subtotal. Once you have finished, follow the place order procedure. On completion of the order, a 30% depsoit is charged to your paypal account or your credit card. Prior to dispatch from our China facilitiy, the remaining balance will be requested from you.
2. Why should I become a Client?
You must become a Client in order to place orders. If you have not register go to the “Join Us” page, and enter in your information. After you have entered in your information, an email will be sent to verify your information,by clicking the link on your email. You will be registered!
3. I forgot my password, what can I do?
If you don't know your password, you can have it resent via our website. You will need to reClient your 'user name' (which is also your e-mail address) which was used when you created your account. A new password will be sent to your registered e-mail address.
4. How secure is your website?
Very Secure. For the protection of our customers, all website transactions are encrypted using the latest 128 bit, SSL certificate to keep your information private. We do not store any credit card details on our website.
5. What currencies and payment methods do you accept?
We accept direct bank deposit (wire transfer / TT transfer) and All major Credit via PayPal as payment methods. All prices are in US dollars (USD) For more detail please clicking here.
7. I placed a successful order but why didn’t I receive a confirmation email yet?
During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an e-mail after 1 hour, please check your junk mail folder. If you think you entered an incorrect e-mail, please contact us using the enquiry form with your order number and last name and we will re-send your confirmation.
8. How long will it take for my order to arrive?
We work on a monthly shipment schedule. Orders placed before the order cut off date will in general take 2 weeks to produce and 3-4 weeks to Ship to LA. Domestic delivery will be approximately 5 days depending on location. For more detail, please clicking here to read our Delivery section.
9. Which part of the world do you deliver?
10. Why do my billing and shipping address have to match?
We require that your billing and shipping address match as an additional step to prevent credit card fraud.
If the shipping address differs
12. I have been sent the incorrect item. What should I do?
13. How do I return and exchange an item?
15. Can I contact you directly with any questions?
Yes, you can contact us using the enquiry form with any questions regarding your order by clicking here